Last updated: 26th June 2018

Each holiday booking constitutes a Rental Agreement between the hirer and the proprietor, which is subject to the conditions set out below.

1. Age:
1.1. The person making the booking must be over 18 years old and must have authority to sign on behalf of the full party.
1.2. We do not accept groups aged under 18.

2. Payments:
2.1. Provisional bookings will be held for three days without payment.
2.2. Where a firm booking is made, a non-refundable Booking Deposit of 30% of the full rental will be payable. Where a booking is made within six weeks of the holiday start date, full payment will be due.
2.3. The Rental Balance will be due six weeks prior to the holiday start date. Where payment is not made, the booking will be deemed to have been cancelled by the hirer.
2.4. A Damages Deposit of £100 is payable at the same time as the Rental Balance. Assuming there is no damage or additional cleaning costs, this will be returned promptly after the holiday.

3. Cancellation:
3.1. Where a booking is cancelled over six weeks in advance of the arrival date, the Booking Deposit will be retained by the proprietor but the hirer will not be required to pay the Rental Balance. We strongly recommend that the hirer takes out holiday insurance at the point of booking.
3.2. Where a booking is cancelled within six weeks of the holiday start date, the Booking Deposit and Rental Balance will be retained by the proprietor. Every effort will be made to secure an alternative booking and, if successful, the Rental Balance, less any difference between that and the value of the alternative booking, will be repaid to the hirer.

4. Pets:
4.1. The proprietor operates a strict no pets policy
4.2 Failure to comply with this policy will constitute grounds for immediate cancellation of the Rental Agreement without compensation.

5. Tariff:
5.1. The stated tariff includes gas, electricity, bed linen and towels (excluding beach/pool towels).

6. Obligations – the hirer agrees:
6.1. To pay for breakages and any damage to the property, prior to departure.
6.2. To take good care of the property and leave it in a clean and tidy state.
6.3. To pay for any special cleaning required over and above a standard change-over clean.
6.4 To respect the privacy of other guests and neighbours.
6.5. To ensure that all members of the party behave in a manner that will not cause offence or disturbance to other guests or neighbours. The proprietor reserves the right to terminate a Rental Agreement, without compensation, where such offence or disturbance occurs.
6.6. Not to sublet or share the property with any person not named on the Rental Agreement.

7. Newsletters and emails:
7.1 As an existing customer, or if you elect to join our email list, we may occasionally contact you with news of interest. You can unsubscribe at any time by return email, with “unsubscribe in the subject line. We will not pass your details onto any other organisation.


Data Controller: Sue Fetton email:
Telephone: 07775 764246

Lawful basis for processing your information

We have reviewed the purposes of our processing activities and the most appropriate lawful basis is the legitimate interest’s category. This is because it would not be possible to carry out the tasks you require without using your personal information.

You have the right to object to processing based on legitimate interests however, we may be able to continue processing if we are able to demonstrate compelling legitimate grounds.

What information do we collect about you?

We collect information about you when you book a holiday or register for updates via our website.

How will we use the information about you?

We collect information about you to enable you to book one of our rental properties, to contact you when necessary and to send you the occasional newsletter, which we hope you will find of interest but of course you have the option to unsubscribe from it.

Vectis Holiday Homes will not share your information for marketing purposes.

We may share information about you with fraud prevention agencies and HM Revenue and Customs if required to do so.

For further information on how your information is used, how we maintain the security of your information and your rights to access information we hold on you, please,
web: or
telephone 07775 764246.

Retention of Personal Information

We will retain your personal information for a maximum of three years.

Access to your information and correction

You have the right to request details of the information we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: or Vectis Holiday Homes, Kilfinane House, Luccombe Road, Shanklin, Isle of Wight, PO37 6RR.

We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


If you are unhappy about the way we have used your information, you have the right to lodge a complaint. The Information Commissioner’s Office website has details about how to do this.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was introduced on 3 June 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you.

• email:

• or write to us at Vectis Holiday Homes, Kilfinane House
Luccombe Road, Shanklin, Isle of Wight, PO37 6RR